Thank you for exploring and shopping at Waterfront Gift Shop. Please be aware that, due to the nature of our business, we have a no returns, exchanges, or refunds policy in effect on sales of our merchandise.
We value our customer’s satisfaction and want you to be thrilled with your purchase from Waterfront Gift Shop. We take great care in verifying that the products we send to you are in perfect condition, and that they have been carefully packed before shipment. Because most of our products are imported from Korea and U.S.A., we are not able resell them if products or packages are opened.
If you receive an item that is not in perfect condition, please contact us within 5 days of receiving shipment, and we will do our best to rectify the situation. While we do not offer refunds at this time, we understand that in some cases an exchange or refund is necessary, and the decision to do so is at our sole discretion. We cannot be responsible for damaged products due to shipment, and in such a case we ask you to contact Canada Post directly to report damages or file a claim.